Terms of service

1. Who these terms are between

These terms are an agreement between you and Raging Rhino Group, LLC (“the Company”, “we”, “us”). “ScanWRX” means the ScanWRX software, this website, and the services behind them. ScanWRX is one product of the Company, alongside others.

By creating an account or subscribing, you accept these terms. You must be at least 18 years old. If you are agreeing on behalf of a company, you are confirming you have the authority to bind it.

2. ScanWRX Free

ScanWRX Free requires no account and costs nothing. It is not a trial and it does not expire. We may change what the free tier includes in future releases, but a copy you have already installed keeps working as it does today — we will not reach into software you already have and switch a feature off.

3. ScanWRX Pro

Pro is a subscription, billed monthly or annually in advance through Stripe. Prices are shown on the pricing page, are in US dollars, and are exclusive of any tax that applies where you are.

Cancelling. Cancel at any time from your account page, with no notice period and no cancellation fee. You keep Pro until the end of the period you have paid for, and then the application returns to the free tier.

Refunds. Subscription fees are non-refundable except where the law requires otherwise. In practice we would rather you were not stung by a mistake: if you subscribed in error, or only days ago, write to billing@companywrx.com and we will usually refund you. That is a goodwill practice we choose to follow, not a contractual right you can enforce, and we are describing it accurately rather than overselling it.

Price changes. We will email you at least 30 days before any price change affects your subscription. You can cancel before it takes effect.

Failed payments. Stripe retries a failed card for about two weeks and emails you. ScanWRX keeps working during that period rather than locking you out mid-visit. If it has still not been paid at the end of it, the subscription ends and the application returns to Free.

4. Devices

A Pro subscription covers 3 computers at a time. You can deactivate a computer from your account page whenever you like, and the slot is free immediately. ScanWRX does not lock a licence to your hardware, so reinstalling Windows or replacing a machine costs you a slot you can free yourself rather than a support ticket.

The subscription is for one person’s use. It is not a floating licence for a team — that is what ScanWRX Team will be for, when it exists.

5. What you must not do with it

ScanWRX is a tool for finding out what is on a network. That is a legitimate and necessary thing to do on networks you are responsible for. It is not a legitimate thing to do on networks you are not.

You must only scan networks you own or have permission to scan. Scanning a network without authorisation may be a criminal offence where you are; it certainly can be in the United States and the United Kingdom. That responsibility is yours, and it does not become ours because our software was the tool you used.

You also agree not to:

• Share your account, or your activation, with anyone else.
• Resell or redistribute ScanWRX without a written agreement with us.
• Attempt to work around the licensing — including patching the application, forging an entitlement, or interfering with the activation service.
• Attack this website or the services behind it.

We may suspend an account that is doing any of these. If we do, we will tell you why.

6. Availability

We aim to keep this website and the activation service available, but we do not offer a service level agreement and you should not build a process that depends on one.

ScanWRX itself does not stop working when our servers do. The free tier never contacts us at all. Pro carries a signed entitlement that stays valid for a period after it was issued, plus a further 7 days of grace, so an outage on our side does not leave you standing in a server room unable to work. That is a deliberate design decision, not an accident.

7. Ownership

ScanWRX and everything in it belongs to Raging Rhino Group, LLC. Your subscription is a licence to use it, not a transfer of ownership. The licence agreement sets out what that licence permits.

Everything you produce with ScanWRX is yours. Your scans, your notes, your exports and your reports are your property and we claim no rights in them.

8. Warranty

ScanWRX is provided as it is, without warranties of any kind to the extent the law allows. We do not warrant that it will find every device on a network, or that every identification it makes will be correct.

That is worth spelling out rather than burying, because it is the honest position: a device configured not to answer anything cannot be found by any scanner, and an identification inferred from indirect evidence can be wrong. It is precisely why ScanWRX labels every conclusion with a confidence level and shows you the evidence behind it — so you can apply your own judgement rather than relying on ours. The professional judgement in your work remains yours.

9. Liability

To the extent the law allows, our total liability to you for anything arising out of ScanWRX is limited to the greater of the amount you paid us in the 12 months before the claim, or $100. We are not liable for lost profits, lost business, or indirect or consequential loss.

Nothing here limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

10. Disputes and arbitration

If something goes wrong, email legal@companywrx.com first. Most things are resolved that way and neither of us wants the alternative.

If a dispute cannot be resolved informally, it will be settled by binding arbitration administered by the American Arbitration Association (AAA) under the AAA Consumer Arbitration Rules (for individuals) or the AAA Commercial Arbitration Rules (for businesses), seated in New Mexico. This applies equally to both of us: we agree to arbitrate our claims against you on the same terms as yours against us, with no carve-out reserving court for the kinds of claim we are more likely to bring.

Either of us may still bring an individual claim in small claims court instead. Arbitration is on an individual basis: class actions are waived, and both of us waive the right to a jury trial.

You can opt out of arbitration. Email legal@companywrx.com within 30 days of first accepting these terms, saying that you opt out. Nothing else about your account changes and we will not treat you differently for it.

11. Changes to these terms

If we change these terms materially we will email everyone with an account at least 30 days beforehand. Continuing to use ScanWRX after that means accepting the new terms; if you would rather not, cancel and we will refund the unused part of your current period.

12. Governing law

These terms are governed by the laws of the State of New Mexico, without regard to its conflict-of-laws rules. Subject to the arbitration section above, the parties submit to the state and federal courts located in the State of New Mexico. If you are a consumer, you keep whatever rights the law where you live gives you, and nothing here takes those away.

13. Contact and notices

General questions: support@companywrx.com. Legal notices: legal@companywrx.com, or by post to: